Important new developments in consumer financial mis-selling claims arena

Two recent court decisions could have wide significance for mass consumer financial mis-selling litigation in the UK:

  • First, the Court of Appeal has recently permitted mass unfair credit relationship claims under s.140A of the Consumer Credit Act to be brought using the light-touch “omnibus claim form” route, setting a precedent that lowers a significant procedural hurdle to litigating large numbers of similar consumer claims together.
  • Secondly, a very recent County Court decision suggests that s.140A claims are not (as previously thought) subject to the six year limitation period applicable to claims for breach of statutory duty under s.9 of the Limitation Act 1980. If followed this would potentially reopen large numbers of potential claims that would otherwise be time expired.

Taken together these decisions could point towards a more benign climate for s.140A and wider financial mis-selling claims as barriers to would-be claimants and the claims management firms (“CMCs”) and law firms that represent them are removed.

Angel: managing large numbers of similar claims

The first of these decisions arose from mass motor finance litigation involving over 5,000 claims issued on a handful of claim forms under CPR 7.3, which permits multiple claims on one claim form where they can be “conveniently disposed of in the same proceedings”.

While critical of many aspects of the claimant lawyers’ approach, the Court of Appeal upheld the use of this procedure and refused to require each claim to be issued separately, which it said would have been disproportionately costly and so likely to stymy many of the claims. The Court gave “convenience” its everyday meaning, and held that in this context it did not require that the claims could be tried together. “Convenient disposal” can encompass wider case-management benefits, including cost-efficiency, consistency of approach, proportionality, and saving of court resources. While the extent of common issues of law or fact across the claims was a relevant factor in assessing convenience, it was not of itself decisive.

The decision has significant implications for mass litigation, where individual claims are often modest in value and the process of litigating them alone against a resolute defendant is daunting. The “group litigation order” (“GLO”) regime, introduced to make mass claims more feasible, has withered on the vine due to restrictive threshold requirements to show sufficient commonality of issues. More claims that cannot meet those thresholds which may now be capable of being managed collectively.

The use of lead cases

Claims under section 140A remain fact-sensitive. Whether a credit relationship is unfair depends on all the circumstances of the particular relationship. It cannot necessarily be said that a common fact pattern, such as non-disclosure of commissions, will automatically render credit relationships unfair. So it is commonly said by defendant financial institutions that collective case management in s.140A claims is inappropriate.

Nonetheless, the Court of Appeal endorsed bespoke case management of the omnibus claims through the use of lead cases or preliminary issues, which can be selected to address recurring factual or legal issues. Even if the outcome of those cases will not formally determine every other claim, the court considered that it could provide useful guidance and encourage settlement of claims with similar characteristics. This approach could make litigating claims of this nature at scale significantly cheaper and easier.

However, aggregation does not remove the requirement for each claimant ultimately to establish an individual cause of action, and the courts have been critical of slipshod issuance of mass claims without proper investigation and verification of the claim population.

Berry: no statutory limitation period for section 140A?

Berry raises the different issue of what limitation period applies to s.140A claims. The case concerned a credit agreement entered into in 2005 and repaid two years later, with proceedings commenced many years later in 2023. Conventional wisdom was that s.9 of the Limitation Act 1980 relating to claims for breach of statutory duty applied, such that claims were time barred six years from the date of the breach of duty. Previous case law had suggested the gloss that the breach only arose when the credit agreement complained about was terminated, because any developing unfairness in the credit relationship was curable up to that point.

In Canada Square v Potter [2023] UKSC 41 the Supreme Court held that this primary limitation period for s.140A claims could be extended under s.32 of the Limitation Act where there was fraud or deliberate concealment of facts relevant to the claim.

In Berry, HHJ Glen upended that orthodoxy and held that no statutory limitation period applied to s.140A claims. The reasoning followed the Supreme Court’s approach in THG plc v Zedra Trust Company (Jersey) Ltd [2026] UKSC 6, which held that the unfair prejudice jurisdiction under s.994 of the Companies Act 2006 was not subject to s.9 of the Limitation Act. By analogy the court held that section 140A does not create a conventional statutory obligation, breach of which gives rise to a claim for a particular sum. Instead, it gives the court wide powers to assess whether the credit relationship was unfair and, if so, to select from the broad range of remedies available under section 140B.

The somewhat surprising result was that the section 140A claim was not subject to a statutory limitation period at all. The implication is that Potter decision was otiose, since there was no primary limitation period to extend using s.32 of the Limitation Act.

Delay may still matter

This does not mean that stale claims can necessarily be pursued indefinitely. The unfair relationship jurisdiction gives the court a wide discretion over both unfairness and remedy. HHJ Glen considered that delay could therefore remain highly relevant when the court decides whether relief should be granted and if so what relief.

Status of the decision

Berry is a County Court appeal decision and so is not binding on other courts (although it may be persuasive). The judgment itself recognised the significance of the issue and the desirability of appellate consideration. A leapfrog appeal to the Court of Appeal is anticipated. In the meantime however, it should be expected that some claimants rely on the reasoning of the decision to bring claims that would otherwise be time-barred.

The combined effect

These developments don’t alter the substantive legal requirements for s.140A claims. But they do go to two recurring practical constraints on pursuing consumer financial litigation at scale. Angel confirms that the courts can use flexible case-management techniques to deal with large populations of similar claims, even where each claim ultimately requires individual consideration. And Berry potentially increases the claims universe, and removes the need for older claims to be brought within the Potter test for concealment.

Both points require qualification. Aggregated claims still need to satisfy the convenience criteria. The absence of a statutory limitation period would not make delay irrelevant. Nonetheless they may affect how historic consumer finance disputes are identified, organised and litigated. For firms operating in this area, these are therefore important areas to watch — particularly any appellate consideration of the limitation issue raised in Berry.

London International Disputes Week 2026

Squire Patton Boggs is proud to host dynamic and wide-ranging events as part of this year’s London International Disputes Week running 1 – 5 June 2026.  Join us for a series of thought-provoking discussions with industry experts from the firm and elsewhere. From global litigation risk to regulatory flashpoints and geopolitical fault lines, our sessions explore some of the key issues of the day and the impact on you.

Registration for sessions is now open, and is on a first come, first served basis.

Our Session Highlights Include

  • Crossing the Pond? Group Actions in the US and UK Compared 

We look at the future of the UK’s group action landscape – how closely will it follow the US? Join us for the latest developments in the UK and the trends emerging in the US as we compare and contrast the two.

Wednesday 3 June | 9 – 10:30 a.m. | Learn more

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High Court upholds FCA’s first use of “name and shame” powers

The High Court’s judgment in R (Claims Protection Agency Limited) v Financial Conduct Authority is a milestone for regulatory publicity. In a case closely watched by the financial services community, the court upheld the FCA’s decision to publicly identify a regulated firm as the subject of an enforcement investigation under its new “exceptional circumstances” publicity power — confirming both the scope of that power and the deference courts will give to the regulator’s judgment.

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FCA Enforcement Watch 1 – clues for asset managers about enforcement risks in 2026

The FCA’s publication of Enforcement Watch 1 marks an important shift in how the regulator communicates enforcement risk to the market. While the FCA has stepped back from proposals to routinely name firms under investigation, Enforcement Watch signals a targeted transparency approach, designed to highlight priorities and shape behaviour – without waiting for final outcomes.

For asset managers, the first edition is revealing. It gives a window into the types of conduct the FCA is actively investigating and the themes it considers warrant public signalling.

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Closing the Open Justice gap by widening public access to court documents

Since 1 January 2026, a two-year pilot is now running in the English Commercial Court (including the London Circuit Commercial Court) and the Financial List which changes how public access to court documents works. If you are involved in litigation in these courts, documents used or referred to in public hearings during the Pilot period must also be filed in a new, public section of the courts’ online (CE-File) system. This now means that witness statements, expert reports and other key documents in your case could more easily become publicly accessible, unless steps are taken to try to protect their confidentiality.

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The Property (Digital Assets etc) Act 2025 – Why It Matters

On 2 December 2025, the Property (Digital Assets etc) Act 2025 (the “2025 Act”) came into force. The Act confirms that digital assets can attract personal property rights even though they fall outside traditional classifications. The Act is deliberately short, leaving the development of this new category of personal property, and the rights that may be attached to it, very much to the courts. Accordingly, while this new Act may have put one issue to bed it still leaves a number of others open to debate.

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FCA publishes views on firms’ risk assessment processes and controls

The FCA has recently published its multi-firm review: Risk assessment processes and controls in firms: our findings (11 November 2025) which focuses on how regulated firms are conducting business-wide risk assessments (BWRA) and customer risk assessments (CRA).

Weak risk-assessment frameworks can invite regulatory scrutiny, so firms should consider whether the review findings warrant changes to their approach.

A range of firms participated, spanning building societies, platforms, custody and fund services, payments firms, and wealth-management. The review findings are therefore of wide application.

The review evaluated firms’ risk assessment controls against a number of regimes/guidance, including the Money Laundering Regulations 2017, the FCA’s Financial Crime Guide, the Senior Management Arrangements, SYSC rules, and Joint Money Laundering Steering Group (JMLSG) and Financial Action Task Force (FATF) guidance.

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The end of the road for motor finance claims? The hotly awaited decision in Johnson v FirstRand (and others)

Those (including us) tuning in on Friday afternoon to hear the Supreme Court’s decision in the combined appeals of Hopcraft and another v Close Brothers Limited; Johnson v FirstRand Bank Limited (London Branch) t/a MotoNovo Finance; and Wrench v FirstRand Bank Limited will not have been alone. Rarely is a judgment as eagerly anticipated as the Supreme Court’s consideration of three test cases arising out of the purchase of cars on finance has been.

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A New Gateway for Cross-Border Enforcement: Hague Judgments Convention Comes into Effect in the UK on 1 July 2025

The Hague Convention of 2 July 2019 on the Recognition and Enforcement of Foreign Judgments in Civil and Commercial Matters (the “Hague Judgments Convention”) will come into effect in the UK on 1 July 2025.  The process of enforcing UK judgments[1] in other contracting states (including all EU Member States (except Denmark), Ukraine and Uruguay) will now be far more streamlined in most cases, thereby reducing the delay, cost and uncertainty of enforcement in those jurisdictions.

While the entry into force of the Hague Judgments Convention in the UK is a welcome step in the facilitation of cross-border dispute resolution, particularly post-Brexit, there are some notable limitations to its scope.  For instance, it does not provide for the automatic recognition and enforcement of relevant judgments, judgments must meet certain requirements, and it will apply only to UK judgments where the underlying proceedings were commenced on or after 1 July 2025. 

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FCA’s discretion upheld in IRHP redress scheme judicial review

Timely insights into the design of mass consumer redress schemes

In R (All-Party Parliamentary Group on Fair Banking) v Financial Conduct Authority [2025] EWHC 525 (Admin), the High Court examined the FCA’s decision regarding the exclusion of certain customers from the scope of the voluntary Interest Rate Hedging Products (IRHP) redress scheme established in 2012, which was criticised in a subsequent independent review. The case contains important insights into the trade-offs involved in the design of such schemes, given the high likelihood that the FCA will soon be rolling out a redress scheme to deal with motor finance mis-selling.

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